Clear Rules.
Fair Handling.
Sana Auto Services provides custom automotive products and interior services, which means return eligibility can differ between standard products and made-to-order items. Please review the conditions below before placing an order or requesting a return.
General Return Conditions
Where a product is eligible for return, it should normally be unused, uninstalled, undamaged and returned with its original packaging, accessories and any supplied documentation.
Proof of purchase may be required before a return, refund, exchange or warranty-related request can be processed.
Custom-Made & Vehicle-Specific Products
Sana Auto Services manufactures and supplies products that may be prepared specifically for a customer's vehicle, selected colour, material, stitching style or measurements.
Examples may include:
- Custom-fit floor mats and trunk mats.
- Vehicle-specific skin-fit seat covers.
- Custom upholstery prepared to an approved colour or design.
- Products that have been cut, stitched, modified, engraved or otherwise prepared specifically for a customer.
Once production has started on a made-to-order or vehicle-specific item, the order may not be eligible for cancellation, return or refund because the product cannot reasonably be resold as a standard item.
Products That May Be Eligible for Return
Subject to inspection and the applicable purchase terms, a standard non-customized product may be considered for return when:
- The item has not been installed, fitted, used or damaged.
- The product is complete and remains in suitable resalable condition.
- The original packaging and included accessories are available.
- The return request is made within the applicable return period communicated at the time of purchase.
Non-Returnable Items
Products may be refused for return where they include:
- Custom-made, personalized or vehicle-specific items.
- Products that have already been installed or fitted to a vehicle.
- Items showing signs of use, damage, modification, stains, cuts or missing parts.
- Products ordered in a special colour, material or specification specifically for the customer.
- Clearance or specially discounted items where they were sold as final sale, if clearly stated at purchase.
Damaged, Defective or Incorrect Items
If you receive an item that appears damaged, defective or materially different from the confirmed order, please contact Sana Auto Services as soon as reasonably possible.
We may request photographs, videos, the order number and vehicle information so the issue can be reviewed before an exchange, repair, replacement or refund is approved.
Refund Processing
Approved refunds are generally processed after the returned item has been received and inspected, or after Sana has otherwise confirmed that a refund is appropriate.
Where possible, the refund may be issued through the original payment method. Processing times after approval may vary depending on the bank, card issuer or payment provider.
Exchange Requests
Where an eligible item is unused and in acceptable condition, Sana may offer an exchange instead of a refund, subject to stock availability and product eligibility.
If there is a price difference between the original and replacement item, the customer may be required to pay the difference, or an applicable balance may be handled according to the approved exchange.
Completed Installation & Service Work
Automotive interior work such as upholstery, roof liner repair, custom floor mat installation, steering-wheel stitching or other completed workshop services cannot normally be “returned” in the same way as a standard retail product.
If you believe there is a workmanship issue, contact Sana Auto Services promptly so the vehicle can be inspected. Where appropriate, the issue may be handled through adjustment, correction, repair or another reasonable remedy.
Return Delivery & Shipping Costs
Where a return is approved because the customer changed their mind on an otherwise eligible product, return delivery or courier costs may be the customer's responsibility.
Where Sana confirms that the item supplied was incorrect, damaged or defective through no fault of the customer, applicable return or replacement delivery arrangements will be discussed with the customer.
Order Cancellations
If you wish to cancel an order, contact us immediately. A standard product that has not yet been dispatched or prepared may be easier to cancel.
Custom-made or vehicle-specific orders may become non-cancellable once material has been cut, production has begun, or work has otherwise started based on the customer's confirmed specification.
Contact Sana Auto Services
Before sending any product back, please contact Sana Auto Services so our team can review the order and confirm the appropriate next step.