Due to the Covid19 issues all around the world, some parcels could be delayed and we have seen in rare instances delays of 7-14 working days on top of our normal shipping times below. We are doing our best to reduce the impact and make sure your order is delivered safely and in time but unfortunately each country is imposing different measures to reduce spread of Covid19 and tougher customs or quarantine checks
Shipping FAQ:
My parcel was shipped but I didn`t get an update
Your parcel is in transit to destination country, unfortunately this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once parcel arrives in destination country and is checked and cleared by customs. Most countries do not update the tracking details till the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.
My parcel is showing delivered but I didn`t receive it
Please check with your neighbours or your local post office as couriers can deliver parcels to different addresses or local post office if there is no answer at delivery point. You should also receive a notice from the courier explaining where the parcel was delivered.
Is signature required?
Yes, all our parcel require a signature to confirm safe delivery, but due to covid19 restrictions some countries/couriers will use the GPS tracking system fitted to their vehicle to confirm safe delivery of your parcel, and some will take photos of the parcel been delivered to your door. This is in line with internal courier rules to reduce the contact with customers and keep everyone safe
What if my parcel is lost?
We monitor every parcel and always keep in close contact with couriers to check for updates and make sure parcels are not lost. In the unlikely event where parcels get marked at lost in transit, we will remake and reship your order as soon as possible or offer you a full refund for your purchase
Quality, fit and coverage is our top priority, that`s why each set is made to order according to your make and model usign precise manufacturer measurements to ensure perfect fit. Diamond Car Mats requires approx 5-7 days to process each order. If additional information is required, delivery times could change.
To deliver your order as accurate and fast as possible, please make sure you provide all car details when ordering. You can use the Other Details section to specify any special vehicle details.
Please be aware that some countries can stop parcels at border for security checks and import taxes. These can add to total delivery times. Depending on your country laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by Diamond Car Mats or the couriers we use. All these taxes are goverment imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.
To offer the best quality/price ratio, even though we are a United Kingdom based company, all our products are made and shipped from our factory based in China. We supervise the production, packing and shipping process to ensure you receive the best value for money.
