1. Introductory Provisions

The following Business Terms and Conditions for Consumers set out the rights and obligations of the parties to the agreements concluded via the website and shall apply when you access the Website and/or place an order to purchase any custom-made car mats or other product listed on the Website.

By accessing the Website or placing an order you acknowledge that you have read and understood these Terms and that you agree to comply with and be bound by these Terms.

These Terms are an inseparable part of any order placed via the Website that we accept by which you purchase a custom-made car mat from us.

These Terms shall apply to consumers only. For these Terms, a consumer is an individual acting in his or her private capacity and who browses the Website and/or places an order to purchase products.

2. Making a purchase

You may order a Product by placing an order on the Website. The instructions on the Website will guide you through the order process. You can place an order that will contain all the required information and specifications of the Product to be ordered by clicking on the Purchase Now/Confirm the Order/Order Now button at the end of the online order process. You can add any important details/particularities wit your order in the Other details option.

When you have placed your order, we will send you an email acknowledging your order and its details to the email address specified in your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card.

You shall pay the full purchase price of the ordered Product by the payment method that you choose. After we receive the payment, we will send you an email confirming the acceptance of your order and the payment of the Purchase Price. The moment you receive the Confirmation Email is the moment of conclusion of the purchase agreement regarding the ordered Product.

We reserve the right in exceptional cases to reject your order at any time and our sole discretion, in particular, but not limited to, when the ordered Product or material is out of stock, or it is impossible to manufacture or deliver the Product for any other reason whatsoever.

We also reserve the right to refuse the order if you do not pay the Purchase Price in full immediately after placing your order (the time needed for an international wire transfer is taken into account).

We may also require additional verifications or information before accepting any orders. If, despite all our efforts, we are unable to fulfill your order following our acknowledgment of your order, we will contact you by email and promptly refund the Purchase Price in full.

You may change or cancel your order until we send you the Confirmation Email regarding the order or within 24 hours after the order was placed. After we send you the Confirmation Email or if more than 24 hours have passed since the order has been placed no change or cancellation of your order shall be possible without our consent.

3. Purchase Price and Payment

The prices quoted on the Website are always up-to-date and valid.

The prices include shipping costs however extra charges apply for express shipping.

The prices also do not include any import taxes or other taxes and/or duties applicable in your country; any such taxes and duties shall be borne solely by you. Please note that this may delay your delivery time as it is your responsibility to pay any applicable charges to local authorities upon delivery to release goods held at customs. Diamond Car Mats is not responsible to notify or charge customers for any additional customs and duty fees.

The final payment of your order will be made in either EUR, GBP, USD, AUD, AED, or CAD. As such, the final credit card and debited amounts may vary based on currency fluctuations and bank commissions. We encourage you to contact your bank to receive the accurate price conversion and any bank commissions related to the transactions.

The price of the Product at the moment of placing your order is binding. The price will not vary later, whatever currency fluctuations occur. Refunds will also be set at the price you paid in EUR, USD, AUD, AED, GBP, or CAD, not the price in the applicable currency on the date of refund.

Special promotional prices are valid for a limited time.

We reserve the right to declare the purchase agreement void in case of misused invalid or incorrect personal data, a misused or invalid payment card, or in other similar cases or upon the intervention of an administrative or court authority. Should any such circumstance occur, we will inform you at the email address specified in your order.

We accept the following methods of payment:

• Online card payment.
  Tabby
  Tamara
• Paypal payment.

The purchase agreement will not be concluded before full payment of the Purchase Price. The payment of the Purchase Price is considered an advance payment.

Once the order is placed, your billing details cannot be edited.

Your credit or debit card company may undertake an additional security check to confirm that you are the one placing the order. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses, subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

The purchase agreement concluded between you and us and the respective invoices are not publicly available.

4. Delivery

We are doing our best to arrange delivery of the Product you ordered to the place and person as stated in your order as soon as possible. All our products come with standard free delivery however extra charge will apply for express delivery. Please see our delivery section to view the estimated timing.

We will dispatch the ordered Product to the place stated in your order as soon as possible, usually within 5-7 business days after the sending of the Confirmation email. We may specify on our web pages or notify you that a longer period is necessary for manufacturing a certain type of Product. Please see our shipping times page to view the estimated timing.

Please note that our duty to deliver the Product is fulfilled and the risk of loss passes to you when we deliver the Product to the shipping company with the address designated by you in your order.

We assume no liability for late delivery of the ordered Product, for any damage to the Product during transit, or any delays owing to customs clearance.

Please also note that public holidays in the place of delivery can cause a delay in the delivery of the Product. Therefore, please order the Products from our Website with enough lead time to prevent any loss or disappointment resulting from the delivery time as we cannot be held responsible in case the above-mentioned circumstances occur.

Upon receipt of the ordered Product from the shipping company, you shall perform a proper and thorough inspection of the delivery (namely the number of packages, undamaged sealing tape, and undamaged packaging). Incomplete or damaged deliveries shall be reported to us and the shipping company immediately and a report shall be promptly filed with the shipping company and sent to us by email or post without undue delay. Any subsequent claims of incomplete delivery or damaged packaging shall not be accepted.

5. Product and Warranty

 The product is customized to fit the vehicle which has been specified on the order form.

The product is made using layers of strong material like eco-leather, synthetic fiber, and an anti-sliding undersurface according to special 3D measurements.

Eco leather is leather made from the inner splits of the hide and finished with a polyurethane coating. This leather is made resistant to water penetration and has a high fade resistance. For everyday use, this type of leather is great since spills and things can be easily cleaned and it is truly a user-friendly covering.

As the product is custom made deviation of 1  inch should be expected. The material, cutting, and design of the product shall still conform to the car model characteristics as specified by you in your order and confirmed by us in the Confirmation Email. The car mats and other Products you ordered shall have the characteristics as described on our Website. Please bear in mind that the product is a car mat, not a full-floor manufacturer-fitted carpet.

All Products are packed to provide for their protection and preservation, usually in special bags/boxes. All packaging units are sealed with adhesive tape or by another method to protect the Product from damage caused by manipulation and handling during shipping.

By purchasing car mats you specifically acknowledge that the car mats are specific and have usage limits; the car mats are intended for repeated or everyday use but in time will become unusable. Any damage to the mats caused by use over a longer time shall not be considered a defect according to the Terms.

It is your responsibility to examine the Product, its characteristics, and quality as soon as possible after the Product is delivered to you.

A custom-made car mat is deemed defective if it lacks the agreed characteristics, i.e. it is not made according to the specified car model (with measurement allowance up to 1 inch), material, cutting, or design, or if it has material or workmanship defects.

We guarantee all of our Products against defects within the statutory warranty period of 12 months beginning the day after you receive our Product. Please note that the warranty does not apply:

1. to usual wear and tear,
2. to improper use or neglected maintenance,
3. to mechanical damage,
4. to excessive use or use contrary to the terms and conditions stipulated in these Terms,
5. in case any adjustments to the dress or other Product are made by you or any third party,
6. to forces of nature or force majeure.

The warranty covers material and manufacturing defects existing at the time of the purchase of the mats. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt.

During the warranty period and by presenting the proof of purchase, you will have the right to get a replacement. Elite Car Mats has sole discretion to determine the manufacturer’s defects.

EXCEPT FOR THE WARRANTY PROVIDED ABOVE, THE PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTIES OF ANY KIND, AND WE HEREBY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Please note that in case of a defect, to the extent permitted by law, the following are your sole and exclusive remedies. You are responsible for any costs associated with the return of the product, and for any damage that occurs while the Product that you are returning is in transit.

In case of an exchange, we will also assume all costs associated with the delivery of the new defect-free Product to you.

You shall claim your rights arising from the defective delivery without undue delay from the moment you discover the defect upon thorough inspection performed as soon as possible after the Product is delivered to you. 

How to proceed with your warranty claim on your product:

Please email us first ( orders@sanavipinterior.com) with details of the product fault, pictures of the product fitted on the car including the small back code label, your order number, and date of purchase.  Wait for our reply /response and when advised:

Ship your mats, and include:

A Note stating the product fault

Your Name, order number, email address, Phone number, and Address.

We will then test or inspect your product and advise on the situation about Warranty Terms and Conditions.

Note: Items purchased from an Authorised retailer must be returned to the place of purchase.

We advise that you send your package recorded delivery.