Built Carefully.
Delivered Properly.
Sana Auto Services provides custom automotive interior products and workshop services. Because some products are made specifically for a particular vehicle, warranty and delivery conditions may differ from standard retail items.
Warranty Coverage
Where a warranty applies, Sana Auto Services may review manufacturing defects, material defects or workmanship issues reported within the applicable warranty period.
The specific warranty period and coverage can depend on the product, material, supplier, installation type and service purchased.
An invoice, receipt, order number or other proof of purchase may be required before a warranty request can be reviewed.
Warranty Exclusions
Warranty coverage may not apply to problems caused by:
- Normal wear and tear from regular vehicle use.
- Accidental damage, cuts, burns, stains or liquid damage.
- Improper cleaning products or chemicals.
- Misuse, neglect or unauthorized modification.
- Installation or repair performed by another party after delivery.
- Damage caused by the vehicle itself, existing trim failure or unrelated mechanical issues.
Custom-Made Products
Products such as custom floor mats, trunk mats, skin-fit seat covers and bespoke upholstery may be prepared specifically for the customer's vehicle and chosen specification.
Customers should confirm the vehicle make, model, year, seat configuration, selected colour, material and design before production begins.
Shipping Areas & Availability
Delivery may be available within the UAE depending on the product, delivery address and order type. Large, fragile, custom-made or installation-dependent items may require special arrangements.
Where delivery outside the normal service area is requested, Sana may confirm shipping availability and charges separately before dispatch.
Production & Delivery Times
Delivery times are estimates unless otherwise confirmed. Standard items may be dispatched sooner, while custom-made items require production before shipment or collection.
Delivery Inspection
Customers should inspect the package or product when received. If there is visible damage, a missing item or an obvious order discrepancy, please contact Sana Auto Services promptly.
Photographs of the packaging and product may be requested so that the delivery issue can be reviewed.
Workshop Collection & Installation
Certain products are designed to be installed at Sana Auto Services in Al Quoz, Dubai. For these orders, the customer may be asked to bring the vehicle to our workshop for fitting, inspection and final adjustment.
Customers collecting completed work should inspect the vehicle or product before leaving the workshop and raise any immediate concerns with the team.
Shipping Damage or Incorrect Delivery
If an order arrives damaged or materially different from the confirmed order, contact Sana as soon as reasonably possible with the order number, photos and a brief description of the issue.
After review, Sana may arrange a replacement, correction, repair, exchange or another appropriate remedy, depending on the circumstances and product type.
Customer Responsibilities
Before production or delivery, customers are responsible for providing accurate:
- Vehicle make, model and model year.
- Seat configuration or product variant.
- Contact number and delivery address.
- Colour, material and design selection.
- Any information about vehicle modifications that may affect fitment.
How to Make a Warranty Claim
To request a warranty review, contact Sana Auto Services with your proof of purchase and details of the issue. Providing clear photographs or video can help our team assess the matter more quickly.
Contact Sana Auto Services
For warranty support, delivery questions, order status or collection arrangements, contact Sana Auto Services directly.